The Andrew Solutions Customer Support Center (CSC) invites you to contact us whenever you have a customer service question or need technical support. We welcome your comments and suggestions!

24/7 Contacts

Global Customer Service and Technical Support

acicustomersupportcenter@commscope.com

OneBase InSite Connect

Power Amplifiers, MCPA, SCPA

Tower Mounted Amplifier, RxAIT

OneBase InSite RF

 

Location	Telephone
North America	+1-800-255-1479 (Toll Free) Choose Option 3
Any Country	+1-779-435-6500

CommScope CTS Online Ticketing

CommScope CTS Online Ticketing User Guide

Andrew provides post-implementation assistance for the GeoLENs system.

Customer Support provides installation, maintenance, and remote diagnostics assistance. Services can include 24x7 system monitoring, automated service ticket generation, configuration management, and performance tuning as requested by the wireless carrier.

Documentation

Customer Support produces and maintains documents for installation and O&M for each major component of the GeoLENs system. Documentation is also provided on network alarms and troubleshooting guidelines for use in the wireless carrier's operations center.

Training

Technical training is available for the wireless carrier's switch, field, engineering, and operations center staff. Classes include installation and maintenance of each component of the system, along with system overviews and system design and maintenance courses.

GeoLENs MLC & LMU Customer Support & Documentation WebSite

Access to the Customer Support and Documentation website is restricted to GeoLENs customers.

Registered Users: Login

New Users: Register

For over thirty years, Comsearch has provided innovative spectrum management and wireless engineering solutions to the global market for fixed, mobile, and broadband wireless applications.

www.comsearch.com

customersupport@comsearch.com

Telephone: +1-800-318-1234

The former Andrew Satellite Communications business will be operated as a newly-formed, independent company called ASC Signal Corporation. Press Release

Technical Support - Telephone +1 214-291-7659

SatComTechSupport@ascsignal.com

For customer service questions about wireline cabinets, wireless cabinets, and apparatus, please call 1-877-687-4307 or send an email to ruth.nolan@commscope.com.

For existing customers with technical issues, please call 1-800-422-2638.